Coronavirus (Covid 19) – Information and advice


As cases of Covid-19 (Coronavirus) persist, everyone must continue to act with caution and remain cautious. These key protections remain in place across England:

  • regular symptomatic and asymptomatic tests to help people manage their personal risk

  • isolate when positive, or when contacted by NHS Test and Trace and not otherwise exempt.

For more information, visit the gov.uk website: www.gov.uk/guidance/covid-19-coronavirus-restrictions-what-you-can-and-cannot-do

Testing and monitoring of assistance payments

You may be eligible for a test and tracing support payment of £ 500 if you are a resident of Tendring, in financial difficulty and meet the criteria.

You can apply using the link below. Please be sure to read the “Before You Begin” section on the first page which explains the information you will need in order to complete the form.

Online Request Form for Test and Trace Support Payment Link (the link is external)

Stay in control of your money – the first right of appropriation

Some people have had problems with their bank when they were overdrawn; the bank took their benefit or alimony to reduce their overdraft. You can find out more on our first page of information on the right of appropriation.

Covid-19 test

Testing is a key part of the national response to COVID-19.

Visit the ECC COVID-19 test page (link is external), which is updated regularly, to find your nearest test site.

Additionally, there is a walk-in Covid testing center at Alton Park Road parking lot, available for people with symptoms. Appointments can be made in the usual way (via the national online site or by calling 119).

Worried about testing scams? Read our guide on how to tell if a Track and Trace call is genuine and what to do if you suspect a scam.

Covid-19 vaccination

Visit the Suffolk and North East Essex ICS website (link is external) for information on Covid-19 and vaccinations.

In Essex, the vaccine rollout is led by the Essex Partnership University Trust (EPUT). For more information on the program and updates, please visit the EPUT website on vaccines (the link is external).

Business support

To find out more about support for the management and adaptation of companies in the face of Covid-19, visit our dedicated web page.

Specific advice is also available for businesses selling or handling food from our food service team.

Community support

Volunteer groups

Visit our Volunteer Groups page to find details of community organizations that may be able to help you if you are having difficulty due to Covid-19, across a range of issues such as finances, purchases or something else. .

Essex Welfare Service

This service is a single, convenient point of contact for anyone in the Essex area who is in urgent need of help during the coronavirus outbreak. It’s also the perfect place to report anyone who is concerned to you; for example, they might need help getting food or medicine.

Call: 0300 303 9988
Email: [email protected]
Website: www.essexwelfareservice.org

Opening hours: Monday to Friday, 8 am to 7 pm; Saturday and Sunday from 10 a.m. to 2 p.m.

You can also stay in touch with all the latest updates from the Essex Coronavirus Action Facebook Page.

Support from Tendring District Council

Tendring District Council supports the community effort and has its own helpline for people with problems or who do not qualify for Essex’s welfare service. Call: 01255 686700.

Other useful information or groups

You can find more information about organizations or the support available on our Other Helpful Information page.

Coronavirus Privacy Notice

See our privacy notice, outlining how the Tendring District Council (as data controller) will collect, use and protect personal data specifically in relation to the Covid-19 (Coronavirus) pandemic, on our main page of ‘privacy notice.

Tendring District Council offices are open to the public.

The reception areas at our Pier Avenue and Town Hall offices are open to the public.

Our opening hours are:

Council Offices, Pier Avenue

Monday to Wednesday 10 a.m. to 1 p.m.

As many TDC staff are still working remotely, as per government guidelines, you should make an appointment prior to traveling if you need to see a specific team member.

Tourist information center, town hall, train station path

Monday to Friday 10 a.m. to 2 p.m.

If you enter one of our reception areas, please wear a face mask when in the building (unless you are exempt) and do not show up if you have symptoms of Covid-19 or if you are have been asked to isolate yourself. .

Other ways to contact the Council include:

  1. Online – there are many processes you can do yourself from the security of your own home 24 hours a day if you can, through this website or using My Tendring, available at https://tendring-self.achieveservice.com/
  2. By phone – our Customer Service team is active and able to take your calls (9 a.m. to 5 p.m. Monday to Thursday, 4.30 p.m. Friday). If you know the team you want to talk to you can call their direct line, otherwise call our switchboard on 01255 686868
  3. By Email – You can find the best email to use by finding the appropriate service.


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