You are what you eat. Tesco’s and the ethical economy

March 26th, 2007 Posted in Economics, Ethics, Trends | 1 Comment »

He coined the term ‘clone town’ to describe the homogenisation of British high streets. Now, the author of Tescopoly explains to Alison Benjamin why the days of the all-consuming big supermarkets may be numbered

reports the Guardian

“Every Little Hurts” says the website.

Acting without impunity

It was Tesco’s seeming ability to act with impunity that fuelled Simms’ determination to write a book exposing how the inexorable rise of supermarkets is bad for everyone - from poorly paid workers in the field, to small, independent shops fast going out of business, to the over-exploited natural environment.

The culture of poverty

Simms’ thesis is essentially that supermarkets are pushing a social and economic “culture of poverty” across the world. Under the guise of creating employment, choice and low prices, he aims to show that the reality is that they are destroying jobs, diversity and the social glue that holds communities together. “There is the poverty of our ‘cloned’ commercial surroundings, the poverty of knowing the hardship of the people who fill the supermarket shelves, and overwhelming [spiritual] poverty of actually getting to and shopping in a big supermarket.

Clone Towns Simms writes

Supermarkets have had a terribly easy ride of it. People have taken on trust their promises about jobs and choice, but one of the reasons they are so profitable is that, pound for pound of consumer spending, they employ fewer people. When you see a Tesco Extra hypermarket on the edge of town what you are seeing is the surgical removal of the economic underpinning of neighbourhood and communities, to a sort of sanitised, laboratory environment, physically removed from the body.

Where is the truth? Today without the global distribution I cannot go into a local store and get the quality, perhaps, of the goods I want, but I have no choice where that produce comes from?

I pay top dollar for Organic? But do I want to pay the petro miles of the food? Why can’t that come locally?

Do we need to readdress the economic/ethics of living in an affluent society?

Junk food culture vs. the Third World Simms

draws parallels between chain stores and invasive species, compares our consumerist society to a diet of junk food, and describes unsustainable lifestyles in the west as being akin to badly parked cars in the supermarket taking up too much space to the detriment of people in the developing world.

Perhaps form a CDB perspective this is a network effect. The clich?s, “You reap what you sow’” and, “chickens always come home to roost.” may soujd like clich?s, however…

Alan Flectcher would say “you stoke a clich?, until it purrs like a metaphor.”

Either way, we are socially and economically rubbing up against eachother, in ways that previously were unthinkable.

Remember, YOU ARE WHAT YOU EAT. In more ways that perhaps you care to think.

Folk Culture in the 21st Century

March 24th, 2007 Posted in Culture, Society, Trends | No Comments »

In an interview with Caterina Fake co-founder of Flickr at CNet, Fake is asked the following question

Jeremy Neumann (from the audience) asks, “At South by Southwest Bruce Sterling was very down on blogs, podcasting, videos and other participatory media, comparing it to folk art which he said was really, really bad. Is it the taking part and the sharing that counts or are we raising the bar with user-generated content?”

It used to be when you wanted to hear music, you didn’t go turn on the radio and listen to Christina Aguilera. You went down to the living room and grabbed cousin Joe and played the banjo. There’s nobody trying to be The Rolling Stones down there, or even Whitesnake. The “audience” for this stuff is usually friends, family, people like that. It’s not meant to be judged by, ahem, Whitesnake standards. So I’d have to disagree with Bruce Sterling there. On the other hand, there are gems in all those family snapshots and MP3s of people noodling in their basements. And social networks are great ways of surfacing those really amazing things.

Fake also said

the scarcest, most valuable resource in an industrialized country is your time and attention.

And here is another quote we have been using for quite some time

What information consumes is rather obvious. It consumes the attention of its recipients. Hence a wealth of information creates a poverty of attention …The only factor becoming scarce in a world of abundance is human attention.

HERBERT SIMON - ECONOMIST.

Media Civil War?

March 21st, 2007 Posted in Media, Trends | No Comments »

There is an important opportunity to take advantage of the significant changes transforming the U.S. (and global) media system. A ubiquitous digital environment will readily connect the majority of the public to interactive networks, via PC, TV, and phone. An investment in time and resources now can bring long-term public interest benefits, including the emergence of new and economically sustainable, independent sources of local and national news, civic and cultural content. Communities of interest would be created, also at the local and national levels, helping to create new vehicles supporting positive social change. Programming owned and controlled by both persons of color and women [and others], who have been marginalized by today?s media, would be a critical part of this landscape. Here are 10 areas for action and discussion designed to help create a more democratic media future for the U.S.

Question will other vested interests allow this to happen? However, on the other hand you can’t stop progress.

Via Reclaim the Media

The last two mass media (6 & 7) are both interactive, and anarchistic. It was Sir Martin Sorrell, Chairman of WPP who described this new media ecology as being populated by social anarchists. Therefore existing controlling institutions do not have the control over information flows as the first 5 did. That means civic institutions as well.

Question: will communities want to use these new tools? And if not why not?

We are in a transition stage. Future generations will want and expect more of a voice and direct participation in the things they care about. Why would society and politics be any different?

We talk about mass niche communities of interests. Again the “B” roads ultimately become more important than the Motorways of the Mass Media. Which become more relevant, contextual and meaningful.

The convergence wars

March 21st, 2007 Posted in Convergence, Economics, Media, News | 1 Comment »

As they will become known. The Guardian reports

The media watchdog yesterday raised the pressure on BSkyB, the pay-TV giant chaired by Rupert Murdoch, with a wide-ranging review of the sector after rivals claimed it unfairly distorts the market.

The decision follows weeks of sparring between Sir Richard Branson, the largest shareholder in Virgin Media, and BSkyB chief executive James Murdoch, who remained bullish despite the regulatory threats.

Ofcom said the review followed complaints from Sky’s rivals about its influence on the market, made before the recent public row, and representations from consumer groups over Sky’s decision to pull its basic channels, featuring hit shows such as Lost and The Simpsons, from Virgin after a dispute over pricing.

And Virgin customers still trapped in NT-hell?

Google joins Apple in race to launch mobiles in Europe

Recent speculation has centred on Samsung and Google developing an operating system to work on mobile phones. A Google phone with an operating system optimised for the internet would allow the California-based company to further experiment with the opportunities created by mobile advertising and search. Google would not comment on its plans.

This week its rival Yahoo! announced OneSearch, designed specifically for mobile phones. When a search term is entered, instead of producing a list of web links for the user to trawl through, it generates actual pages using the information found on the internet - such a search for a band bringing information including forthcoming concerts, popular ringtones and recent news. The service is being launched in the US. In Britain, the company has a deal with Orange, though this could be up for renegotiation.

Its gonna get messy

You have already lost control and brand meanings are up for grabs, but you can join the game.

March 21st, 2007 Posted in Engagement Marketing, Gaming, Generation C, Media, Society | 3 Comments »

Said Henry Jenkins

Dr. Jenkins, who has recently published a book on fans, bloggers and gamers, talked about how fans are redefining meanings of established brands, how brands lend props to fan performances, and how celebrating customer creativity is the way to take advantage of the new participatory culture.

Mini from car to culture

Jim McDowell said that the company is taking MINI ?from what could have been a cult to culture.? He talked about how MINI makes an emotional connection with the ?motorists? through its anthropomorphic design and how it becomes an individual?s extension through its personalization features. (Henry Jenkins, ?When I?m driving a MINI, I?m participating in a fantasy world that is larger than mine; it?s a form of escapism.?) He showed how the company makes its customers feel like members of an exclusive club by talking to them directly personalized billboards and literally in code that only they can understand hidden messages and spy glasses.

Also mini.com is all built around social interaction, once you are a member!!! Read the interview with Jim McDowell

Engagement Marketing

Someone asked about the logic behind directing so much communication towards the MINI owners as opposed to people shopping for cars. Jim McDowell replied, “We believe that if the community is vibrant, it will expand and bring in the new members.” He said MINI had the highest level of referrals in the car industry.

Ajit talks about Ajax and the Three Musketeers

March 20th, 2007 Posted in Mobile, News, Web/Tech | No Comments »

Ajit from his Open Gardens Blog

Yesterday, I spoke at Ajaxworld in New York on Deploying Web-Based Applications to Mobile Devices Using AJAX Techniques.

This is my third Ajax world (after New York and Santa Clara last year) and I am pleasantly surprised as to how many people turned up this year for my talk!

Ajax on Mobile devices is a subsidiary topic from the main conference (i.e. Rich Internet Applications on the Web) ? and hence to see so many people attending what was in effect, the last session for the day, is great. In fact the room was full ? and there were some people outside the Hudson Suite ? where I spoke.

I can think of three reasons for this uptake:

a) RIA (Rich Internet Applications) is becoming mainstream ? be they Ajax or Flex. For instance, for the first time, Oracle was an attendee and also a sponsor

b) Mobile Ajax is unexpectedly in the news thanks to iPhone and Mobile Widgets(The Mobile Widgets I predicted more than a year ago, iPhone was unexpected to all and will be significant for Mobile Ajax as I spoke yesterday ? especially if Dashboard widgets make it to the iPhone)

c) And finally, there is widespread support from almost all browser vendors. Here in Europe, we focus on Nokia and Opera ? but there were a number of questions about Windows Mobile ? something I need to clearly brush up on a bit more!

And the Three Musketeers? Have a read here

SwarmTeams

March 20th, 2007 Posted in Engagement Marketing, Generation C, Participation, Social Networks, Web/Tech | No Comments »

Ken Thompson speaks to Robert Scoble talking about SwarmTeams , collective intelligence, group forming networks and collaboration.

Fascinating. Biology meets technology meets social media

Thompson says

Short messaging, the simple messages, very little information content broadcast. It’s either a threat or an opportunity and that’s ants broascast chemical to say there is ‘foo’ or this food and then everybody else instantly gets up message including the predictors. and it struck me. That’s very interesting because we’re very smart humans. So, we’ve kind of lost that instinct. I call it the messaging instinct and we tend to have what you call a document instinct. So, we communicate by documents, which are very complex, but the people who have recaptured the messaging instinct are kids, kids and techno geeks using IM.

So, basically we’ve built a theory of Bioteaming around, self managed teams on short messaging, broadcast the groups and myself and Robin Good of MasterNewMedia wrote a Bioteaming manifesto that a group called (Inaudible) published and that was kind of the start of it. So, we had a whole theory of biological teams then quite a smart friends said to me, “Ken, this kind of behavior change is a big one,” because the idea of everybody being a leader, the traditional approach to teams is command and control, we haven’t told you what to do and if you don’t know what to do, the safe thing stop, wait for order.

So, traditional teams have rather a lot of downtime and then traditional teams don’t short message, they do big documents, stay in positions. So, that normal metaphor is a document, document, document, … gets bigger. People move further apart off them as well all sorts of compromise. I’ve worked on standards bodies and the document gets bigger and bigger and bigger in the end they talk about was a philosophy. I am suggesting this message, talk, get agreement, short document. A totally different approach, so it’s a big, big behavior change.

Tomi interviewed at Red Blog

March 19th, 2007 Posted in News | 1 Comment »

Tomi has been interviewed at Red blog, which is in Spanish, so I can’t quote from the article.

So, if you are interested in our book, and would like something in your mother tongue of Spanish this is the place to go!

Engagement in contemporary art, military history and MIT

March 19th, 2007 Posted in Education, Engagement Marketing, News, Participation, Social Networks | No Comments »

Last week I was in the states. Hanging out with friends in Louisville, and then speaking at the Comparative Media Studies Program @ MIT.

In Louisville, I spent some time talking to the Contemporary Art Centre at the Speed Museum, University of Kentucky about an engagement marketing project. Which could be very exciting.

The conversation was directed towards redefining how one attracts, engages participation and co-creation with contemporary art. As we discussed, without context, there can be no meaning.

So, perhaps this might be the first true contemporary engagment markeitng project in the US. Utilising billboards, mobile devices, the internet and a curated space.

Then, I had another fascinating meeting with a military museum in Louisville. Our discussion, engaging mass niche communities of interest, in this instance around military history.

Here, I observed during our conversation, the possibilities and opportunities to collapse geography and time by using digital platforms, and by curating the collection of the museum into broader and more contemporary issues.

Curation, is a word that really appeals to me, great curation brings with it a window to the world which otherwise one might not get to use.

Again, I could see how curating audio archives, podcasts, webinars, the public and academics, contemporary culture and the business world into unique combinations, would enable the museum to become a living breathing institution that could reach out way beyond the borders of the Louisville and the US to a wider more interested audience.

Finally I got to speak at MIT - which was great fun. And I enjoyed the company of Henry Jenkins and his incredibly bright and friendly students. A podcast of the event will be available.

An open letter to Doug Parker CEO US Airways

March 15th, 2007 Posted in Engagement Marketing, Ethics, US Airways | 80 Comments »

Dear Doug,

I am the CEO of SMLXL Ltd or Small Medium Large Xtralarge. Co-Author of Communities Dominate Brands and Executive Director of Masthead.

I just wanted to let you know that I am speaking at MIT’s Comparative Media Studies Program TODAY

Now as a CEO and when presenting myself to a public audience like you Doug, I like to wear a suit.

So its a real shame that US Airways lost my bags, on an internal flight from Louisville to Boston via a Philly.

Your baggage desk told me my bags would be on the next flight from Philly to Boston, and delivered at the Hotel. As yet Doug nothing has arrived?

So would you be happy as a CEO to stand up in front of your peers in a dirty shirt, jeans, underwear, unshaven?

I can answer that one for you Doug, you would not. You would be really pissed off, and would be looking to give some one a good talking to for screwing up.

In this instance Doug that person is you, that I look to to take responsibility.

I have been misinformed, and your staff, well lets say Companies are from Mars and Customers are from Venus. Venus wants something that Mars can?t give her: tangible support in leading the life she chooses. She wants to be free from the time consuming stress, rage, injustice, and personal defeat that accompany so many of her commercial exchanges.

Doug, that is just how I feel right now

I want compensation, for the aggrevation, my missed medication and my suit, which I can tell you is expensive.

Perhaps you would like to get in touch and let me know how you plan to solve this for me?

I am also staying at the Hotel@MIT Double Tree Inn. 20 Sidney Street. Cambridge. MA

Alan Moore
CEO

alanm (AT) smlxtralarge (DOT) com