Do we want all roads across cyberspace to be private toll roads?

June 12th, 2005

Its funny when you are reading an article here, a book there, a post over there when suddenly an idea seems to shape in your head and then you feel you have to pursue that thought in ernest to understand what it means.

It started with reading about the conflict between Dinah Neff – Chief Information Officer at Philedelphia’s city government and local businesses that are strongly opposing her initiative to build a 135 mile square wireless broadband network.

As the Financial Times reported on June 3 2005

If she is successful, the city… will become North America’s first municipality to offer broadband internet access as a public service to all residents

No wonder those big-business hyper-commercial big-dollar boys are having convulsions and attacking ms Neff in her quest to do the right thing. Her desire is to make sure that as we move inexorably towards a digital world – certain groups of people are not left in the prehistoric analogue one.

America would end up dividing itself again, between rich and poor, and those living in the digital world and those that do not. They would become analogue refugees.

And this gets us into the the heart of what this is all about. CONTROL of the media.

Robery McChesney, who wrote The problem of the media says in his preface

The first myth is that media do not matter that much – that they merely reflect reality, rather than shape it. In fact, media are a social force in their own right, and not just a reflection of other forces. These are complex relationships, often difficult to disintangle, because media are so interwoven into the fabric of our lives

Chesney goes onto say that big business is standing firmly in the path of the ordinary joe to make a difference

The point of this claim is patently ideological – to retard the growing awareness among citizens that they can create a media system superior to the one that currently serves the needs of a handful of media corporations

And those big media corporations are currently bending out of shape, as media fragments, as trust in big media has eroded and the rise of the blogosphere as revolutionised the notion of the collective power of the people, and the authentic voice of the individual.

For example, on May 31 in the Financial Times ran an article about CNN and the future of news broadcasting, it painted a bleak picture for some of CNN’s terrestrial rivals, ABC and CBS. Declining audiences may soon drive the networks ABC and CBS to consider consolidating their news gathering activities with CNN. It is a real world example which supports a recent Deloitte report on the future of the TV industry

Jeff Jarvis in a wonderfully researched post had a little stat attack on the problems big media is having.

* Music: sales last year were down 21% from their peak in 1999
* Television: network TV’s audience share has fallen by a third since 1985
* Radio: listenership is at a 27-year low
* Newspapers: circulation peaked in 1987, and the decline is accelerating
* Magazines: total circulation peaked in 2000 and is now back to 1994 levels (but a few premier titles are bucking the trend!)
* Books: sales growth is lagging the economy as whole

And CNN, once lead by the charasmatic Ted Turner is now owned by corporate behomoth – Time Warner. Who certainly are not interested in the will of the people – only shareholder return. Its not their fault – its the system.

So back to ms Neff – unkowingly perhaps, challanging who has the keys to access and distribution of content and information, and therefore, who has the opportunity to control and influence even in an altrusistic way, that content and information.

America is fierecly commercial, and the more you understand it, the more you can see a real conflict between commercial interests and the democratic interests of the many people.

The FT reports that

Many other cities and towns are setting up municipal broadband networks – either by wireless or by laying cable, and many more are thinking about doing so.

But driven by commercial interests have dragged in politicians and driven through legislation in Philedelphia to prevent by law the creation and deployment of highspeed broadband networks.

See the chain – commercial – big business – media – politics

These bills have outraged municipal broadband proponents, who argue that cities that retain the right to enter the market are far more likely to get cheap access to broadband – and more – quickly – than those prevented from setting up their own network

The other thought here is the Morgan Stanley report The age of engagement and the movement from mass media to social media, and I also think about Bob Garfield in his piece the Chaos scenario, which describes a world where

Fragmentation, the bane of network TV and mass marketers everywhere, will become the Holy Grail, the opportunity to reach — and have a conversation with — small clusters of consumers who are consuming not what is force-fed them, but exactly what they want. Producers and broadcasters capitalized with billions of dollars will be on approximately equal footing with podcasters and video bloggers capitalized with $399.99 12-months same-as-cash from Best Buy. And just as DailyKos, Instapundit, Wonkette and Wil Wheaton have coalesced large followings in the cacophony of the blogosphere, some of the citizen-video programmers will find not just a voice but an audience.

Now if cities, and towns start to build and control their own broadband network, they will be contributing to the will of the people, not to the will of big media and big business. Ms Neff seems to have started something very big indeed.

In the City

June 10th, 2005

I was talking at a conference this week at the ICA in London.

Organised by In the City – the theme of the conference was ARE YOU CONTENT?

The context of the event:
?Media industries are grappling with new opportunities – and threats – afforded by what is called ‘convergence’. The melding together of different media, incorporating new personalized services, is both impressive and overwhelming. Old barriers of time and space are practically eliminated. You can view, hear, or read virtually anything, anywhere, anytime. Definitions that provided separation between Radio, TV, Cable, Newspapers, and Film have gone (or are going) forever… We’ve blurred the lines between info-tainment, promotainment, and edu-tainment, and now it’s hard to separate intrapersonal, interpersonal, and mass communication. These changes represent a seismic shift in the way we view communication?
Dr. Jeff Wilkinson, Regent University, Virginia USA

According to a new report from analyst house Informa Media and Telecoms, the market for mobile content will be worth $50.7bn by 2009. Although currently it’s the network operators that are making the money from content services, Informa suggest that it will be the content providers who will be holding the reins in the future, as they focus on selling their content through their own mobile portals.
Silicon.com / Informa Media and Telecoms Report, Feb 2005

There was interesting keynote speeches from the Financial Times and EMI.

These were some of the points raised out of the key note speech made by the keynote speaker from the FT, whose name I can’t find so apologies for that.

The future according to the Financial Times

- There will be more bundling of information and services in the future

- Search into archives and making that available online is key

- Mobile will play an increasingly important role

- Feed material out into the world that people want to engage with

- Join in the conversation and expand the discussion.

Demographics anyone?

June 8th, 2005

Cory Treffiletti at mediapost
posts about how media planning needs to change

Sounds like communities to me…

In the "old days" you focused your planning on an initial demographic target, such as men 18-24 years of age, with HHI $35k-$50k, single, etc. These breakdowns of demographic data would tend to lump together groups of "like-minded" individuals. However, in today's world–where information and trends spread like wildfire through digital media–we are quickly creating a global society where traditional barriers such as race, age, and region are no longer important.

What happens as a result of this globalization is that traditionally disparate demographics are latching onto similar trends and ideas, and groups of "like-minded" individuals…
….

that form around issues, causes, interests etc.,
Digital media is important as the conduit, and amplifyer of communities talking to each other. Those communities can rise and fall depending on their passion and motivation around an issue.
So could you map the demographics of the community that rose up against Krpytonite? Where did they come from? What geographic location?

Or how about the community that delivered more than 200,000 signatures for Jamie Olivers Feed Me Better petition

Its no longer demographics

June 8th, 2005

From Cory Treffiletti at mediapost

posts about how media planning needs to change

Sounds like communities to me…

In the “old days” you focused your planning on an initial demographic target, such as men 18-24 years of age, with HHI $35k-$50k, single, etc. These breakdowns of demographic data would tend to lump together groups of “like-minded” individuals. However, in today’s world–where information and trends spread like wildfire through digital media–we are quickly creating a global society where traditional barriers such as race, age, and region are no longer important. What happens as a result of this globalization is that traditionally disparate demographics are latching onto similar trends and ideas, and groups of “like-minded” individuals…

….that form around issues, causes, interests etc.,

Digital media is important as the conduit, and amplifyer of communities talking to each other. Those communities can rise and fall depending on their passion and motivation around an issue.

SO could you map the demographics of the community that rose up against Krytonite? where did they come from? what geographic location? Or the community that delivered more than 200,000 signatures for Jamie Olivers Feed Me Better petition

A new media ecology

June 8th, 2005

I was talking at a conference yesterday at the ICA in London.

Organised by In the City – the theme of the conference was ARE YOU CONTENT?

The context of the event:

Media industries are grappling with new opportunities – and threats – afforded by what is called 'convergence'. The melding together of different media, incorporating new personalized services, is both impressive and overwhelming. Old barriers of time and space are practically eliminated. You can view, hear, or read virtually anything, anywhere, anytime. Definitions that provided separation between Radio, TV, Cable, Newspapers, and Film have gone (or are going) forever… We've blurred the lines between info-tainment, promotainment, and edu-tainment, and now it's hard to separate interpersonal, and mass communication. These changes represent a seismic shift in the way we view communication.

Dr. Jeff Wilkinson, Regent University, Virginia USA

According to a new report from analyst house Informa Media and Telecoms, the market for mobile content will be worth $50.7bn by 2009. Although currently it's the network operators that are making the money from content services, Informa suggest that it will be the content providers who will be holding the reins in the future, as they focus on selling their content through their own mobile portals.
Silicon.com / Informa Media and Telecoms Report, Feb 2005.

There was interesting keynote speeches from the Financial Times and EMI.
These were some of the points raised out of the key note speech made by the keynote speaker from the FT, whose name I can't find so apologies for that.
The future according to the Financial Times
- There will be more bundling of information and services in the future
- Search into archives and making that available online is key
- mobile will play an increasingly important role
- feed material out into the world that people want to engage with
- join in the conversation and expand the discussion.

Marketing: don’t spend – invest

June 7th, 2005

Boosting returns on marketing investment
I could not have said it better myself

Today's chief marketing officers (CMOs) confront a painful reality: their traditional marketing model is being challenged, and they can foresee a day when it will no longer work.
The declining effectiveness of mass advertising is only the most visible sign of distress. Marketers also face a general proliferation of media and distribution channels, 1 declining trust in advertising, multitasking by consumers, and digital technologies that give users more control over their media time. 2 These trends are simultaneously fragmenting both audiences and the channels needed to reach them. The danger for marketers is that change will render the time-honored way of getting messages to consumers through TV commercials less effective at best and a waste of time and money at worst.

Among marketers, there's much frustration and little agreement about what to do next. Some are reaching for marketing-mix models that use sophisticated econometric methods to tease out the different effects of the marketing mix on business results. But the historical data that fuel such techniques may prove an unreliable guide to future returns.
Marketers need a more rigorous approach to a fragmenting world?one that jettisons mentalities and behavior from advertising's golden age and treats marketing not as "spend" but as the investment it really is. In other words, it will be necessary to boost marketing's return on investment (ROI). By adhering to the same investment principles that other functions follow, a CMO can improve the alignment between marketing and financial objectives, capitalize on a brand's most distinctive elements with greater success, more precisely target the consumers and media vehicles yielding the largest and fastest payoff, manage risk more carefully, and track returns more closely. In short, only by thoughtfully and systematically applying investment fundamentals to marketing can CMOs respond to the complex challenges they face.


Mixed into this is how do you engage your audience – market – stakeholders.

How do you leverage your brand core competencies?

How do you combine: Connectivity, Culture, Community & Commerce in more meaningful ways?

This means deploying strategies like Glen Urban's trust based strategies, or creative content strategies that leverage experience, co-creation, or initiatives that support consumers in new and innovative ways, rather than offering up interruptive marketing communications.
Also its tough, because we need to do 2 things change our mental models about marketing and understand better the end-user.

Glen Urban says the challenge is how do you make your customers successful? Advocate for them and they will advocate for you. Its a combination of the hard financial stuff and offering up solutions for customers that apppeal to them. That they want to pull on, share and participate in – that they value.
Remember its hearts and minds that win wars!

Living in an experience economy

June 5th, 2005

The nature of advertising has changed from persuasion (which focuses on the functional superiority of a product) to involvement (which highlights the empathy, or associations between, a product and the consumer).

‘Friends and relatives’ score higher than TV in 10 of the 15 countries surveyed by the Future Foundation.

And thus the potency of word-of-mouth based marketing strategies will become increasingly powerful.

Britain shows that the influence of the ‘personalised’ authorities is growing. i.e you turn to your friends and colleagues for validation.

Experience culture

Today’s world is a world of experience of content, of culture and of content rich brands? a world where knowledge is profit and interconnectivity is power ? where enabling and personal empowerment are keys to all B2C transactions.

The implications for business are clear. People will want more ‘experiences’ and to be able to define themselves by those experiences. They will want advice on how to start to build and then maintain expertise in certain activities.

In todays market, supporting end consumers is not an occasional event, but a necessary condition of being in business

Shoshana Zuboff. The support economy Penguin 2002
Shoshana Zuboff is the Charles Edward Wilson Professor of Business Administration. Harvard Business School

Solutions enabling memorable experiences

‘Value added’ comes from the quality of experience provided.
An experience is holistic, total, encompassing, transforming?.and emotional
A ‘service’ is a transaction, an experience is an ‘event’ that leaves an indelible memory

Creating meaning through context

Meaning is treated here not as an attribute of information, but as a crucial part of human experience, a component of belonging, sharing, understanding, perceiving, associating, finding relevance, feeling included, seeing value, engagement, attitude, belief, acceptance, receptiveness, expectation and often attraction and desire.

Context is something that already exists in peoples lives. Combining the brand to the context gives the experience new, deeper meaning.

via: Promiscuous Customers

Throw in the 4C’s: Connectivity, Culture, Community, Commerce and this is the brief

Strategic / Business / Creative brief

Expand – The – Experience

Living in an experience culture

June 5th, 2005

The nature of advertising has changed from persuasion (which focuses on the functional superiority of a product) to involvement (which highlights the empathy, or associations between, a product and the consumer).
'Friends and relatives' score higher than TV in 10 of the 15 countries surveyed by the Future Foundation.
And thus the potency of word-of-mouth based marketing strategies will become increasingly powerful.
Britain shows that the influence of the 'personalised' authorities is growing. i.e you turn to your friends and colleagues for validation.

Experience culture

Today's world is a world of experience of content, of culture and of content rich brands, a world where knowledge is profit and interconnectivity is power, where enabling and personal empowerment are keys to all B2C transactions.
The implications for business are clear. People will want more 'experiences' and to be able to define themselves by those experiences. They will want advice on how to start to build and then maintain expertise in certain activities.

In todays market, supporting end consumers is not an occasional event, but a necessary condition of being in business


Shoshana Zuboff. The support economy Penguin 2002
Shoshana Zuboff is the Charles Edward Wilson Professor of Business Administration. Harvard Business School

Solutions enabling memorable experiences
'Value added' comes from the quality of experience provided.
An experience is holistic, total, encompassing, transforming?.and emotional
A 'service' is a transaction, an experience is an 'event' that leaves an indelible memory

Creating meaning through context
Meaning is treated here not as an attribute of information, but as a crucial part of human experience, a component of belonging, sharing, understanding, perceiving, associating, finding relevance, feeling included, seeing value, engagement, attitude, belief, acceptance, receptiveness, expectation and often attraction and desire.
Context is something that already exists in peoples lives. Combining the brand to the context gives the experience new, deeper meaning.

via: Promiscuous Customers

Strategic / Business / Creative brief
Expand – The – Experience

Advocacy vs. Push

June 3rd, 2005

I was listening to a great interview with Glen Urban at CMO Magazine last night

Urban is Glen L.Urban. Professor at the Sloan School of Management MIT and author of The Trust Imperative

I think Glen Urban?s work is significant for the world we live in today

Urban’s viewpoint is: advocate for your customers and they will advocate for you.

You can no longer build trust, credibility and therefore advocacy through push marketing communications.

Its PUSH vs. ADVOCACY. which means please don’t move all your ad dollars online for more interruptive pop ups etc. Use your brain instead and put yourself in the customers shoes.

THIS IS THE PARADIGM SHIFT. From the 1950?s broadcast TV pushed commercial messages into the world and we put our trust in ?new and improved?

But you can no longer take one way broadcast or a monopoly approach into a consumer empowered world. Because the internet and increasingly the mobile phone has fundamentally changed this.

Urban describes the opportunity and challenge ? as how can we make our customers successful? Win their trust and it is much harder for your competitors to win them back.

Urban cites work he has done with GM and also John Deere as good examples of building trust through a number of online and offline initiatives.

From Now is the time to advocate for your customers

General Motors created and experimentally tested a Dream CRM that converted their push/pull CRM into an advocacy tool by giving fair advice across all cars, providing comparative test drives across GM and competitive vehicles in a non-selling situation, building communities, and providing individualized product information customized to consumers? preferences. The results of market experiments were statistically significant and implied the potential for large increases in market share for those exposed to all the Dream CRM components. A complementary analysis of the dialog between the advisor and customers yielded opportunities for new models with an estimated hundreds of millions of dollars of sales. Most recent experiments are based on extending the Dream CRM into a full auto advocacy system.

Bit-Torrent meets Jeeves

June 1st, 2005

EVER CATCH ONE OF THOSE “butterfly effect” moments well before the seemingly insignificant event triggers a Web of interconnected, unpredictable results? The Ask Jeeves agreement with BitTorrent could be one of those moments, signifying a change where “education” and “transparency” evolve from buzzwords to differentiators.

You’re familiar with Ask Jeeves, the top-five search engine that Barry Diller’s InterActiveCorp agreed to acquire. BitTorrent isn’t yet a household word, but it’s well on its way in following on the heels of Napster and Kazaa, both in terms of utility and notoriety. BitTorrent is the name of a file-sharing protocol, a five-person company behind it, and now a search engine.

As I write this, there are 48 articles referencing BitTorrent on Wired.com, compared with seven at NYTimes.com and MediaPost, and five at WSJ.com. According to Intelliseek’s BlogPulse Trend Search, over the past two months, references to BitTorrent appeared on between .01 and .03 percent of all blog posts. At the end of May, it spiked to between .07 and .08 percent. In short, the geeks and bloggers are taking notice, but the business press is just starting to catch on.

Yes geek technology being applied to a mainstream commercial context. Because search matters and search will start to increasingly be important when we search in earnest for content, information etc., that is uniquely important to us.

We won’t be waiting for the mailer, the magazine, we will be online hunting down what we want to know.

There will be many factors driving the growth of search over the next several years, including local, international, multimedia, and personalized search.

Via Mediapost

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