Archive for the ‘US Airways’ Category

Communities Dominate Brands – prescient

Saturday, August 1st, 2009Tim Harrap in a twitter post mentioned a conversation @ Marketing in Australia that identifies Communities Dominate Brands as being – prescient. We have become linked to what is now commonly called Social Media - thought I still prefer the ...

The holy grail of public service broadcasting

Tuesday, December 16th, 2008well some people might think so?Thompson described "the plan" as "potentially the holy grail of future public service broadcasting provision in the UK"The plan Stan is thisThe BBC said its proposals to share its online and digital technology would provide ...

Corruption of the body mind and soul: ITV and the BBC in the dock M’Lud

Sunday, October 21st, 2007I was watching

Corruption of the body mind and soul: ITV and the BBC in the dock M’Lud

Sunday, October 21st, 2007I was watching

US Scareways

Friday, October 5th, 2007This was a post that I had top BlogUS Scareways deleted 76,000 miles from my account. Was a charter member of this flagrant flyer club. Said I didn't fly with them over a specified time frame. Guess what? ...

Quote of the day for US Airways

Monday, October 1st, 2007If I treated my customers half as badly as US Air did and if I was half as unreliable, I wouldn't have any customers at all. How do companies like this stay in business?After my ...

Its fight club at US Airways

Sunday, August 5th, 2007This comment was left on the Open Letter to Doug Parker that I posted earlier this year.But my jaw dropped to read of a US Airways mechanic and a US Airways pilot getting it on in the pugalistic ...

Bad service pays

Friday, April 13th, 2007Check this out.... US Airways paysTwo facts. Number one: The latest Airline Quality Rating (PDF download) finds that US Airways ranks dead last, when it comes to customer service. No surprise, considering the tumultuous ...

An open letter to Doug Parker CEO US Airways

Thursday, March 15th, 2007Dear Doug,I am the CEO of SMLXL Ltd or Small Medium Large Xtralarge. Co-Author of Communities Dominate Brands and Executive Director of Masthead.I just wanted to let you know that I am speaking at MIT's Comparative Media Studies Program TODAYNow ...

Video online and networked

Tuesday, October 31st, 2006Light hearted, insightful, usefulForcing media to changeI love change. It's sometimes frustrating, but it's a fact of life in business - change or die. With lots of young, talented, caffeine-filled programmers cranking out daily updates, the landscape has changed ...

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